Refund policy

Return & Refund Policy

60-Day Satisfaction Guarantee
We want you to love your Sudsmith kit. If you're not happy with it for any reason, email us within 60 days of delivery at support@sudsmith.com with your order number, and we'll issue a full refund of the product price. In most cases you don't need to send the item back. We may ask for a photo of the product.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund, whichever you prefer.

Order cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but it is still covered by our 60-Day Satisfaction Guarantee.

How refunds are paid
Approved refunds go back to your original payment method. We process refunds within 3 business days of approval. Depending on your bank, it may take 5–10 business days for the refund to appear on your statement.

Refunds per order
The 60-Day Satisfaction Guarantee applies once per customer. If you ordered several of the same item, the guarantee covers the full order.

Questions
Contact us at support@sudsmith.com. We reply within 24 hours, Monday to Friday.

Seller: Gonhaus Supply LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.