FAQ
Questions
Quick answers about the kit, shipping and our guarantee.
The kit
Which shoes can I clean with it?
Canvas, mesh, knit and smooth leather. For suede and nubuck, keep foam and water off and use the Suede & Nubuck Eraser instead.
What's in the box?
One foam cleaner (150 ml), a soft brush for uppers, a stiff brush for soles and edges, and a microfiber towel.
How do I use it?
Pump a little foam onto the soft brush and work small circles over the uppers. Switch to the stiff brush for midsoles and edges. Wipe with the towel and let the pair air dry.
Can I use it on white soles?
Yes. Use the stiff brush with foam on rubber soles, edges and toe caps.
Shipping
How long does shipping take?
Orders are processed in 1–3 business days. Delivery usually takes 15–20 business days.
Is shipping free?
Yes, shipping is free on every order.
How do I track my order?
You get a tracking number by email once your order ships.
Guarantee
What if it doesn't work for me?
Email support@sudsmith.com within 60 days of delivery and we'll refund the product price. In most cases you don't need to send it back.