Politique d’expédition

Shipping Policy

Where we ship
We currently ship to the United States, Canada, Australia, and New Zealand.

Shipping cost
Shipping is free on every order to these countries.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive an email confirmation when your order is placed.

Delivery time
After processing, delivery usually takes 15–20 business days. Delivery times are estimates, not guarantees, and may be longer during holidays or because of carrier delays.

Order tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package. Tracking may take a few days to update after shipping.

Multiple packages
If you order more than one item, your order may arrive in separate packages on different days.

Lost or delayed packages
If your tracking has not updated for 10 days, or your order has not arrived 30 business days after you placed it, email us at support@sudsmith.com with your order number. We'll look into it and send a free replacement or a full refund if the package is lost.

Wrong address
Please check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address before your order ships. We are not able to cover a package sent to an incorrect address entered at checkout.

Customs and import fees
For Canada, Australia, and New Zealand, local import taxes or duties may apply depending on your country's rules. These are the customer's responsibility.

Questions
Contact us at support@sudsmith.com. We reply within 24 hours, Monday to Friday.